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Fri, 05th Aug 2011 | TorquayUnited | 2,150 Views, 1 Nod.

TORQUAY UNITED PRESS RELEASE - NEW-LOOK PLAINMOOR

Friday, August 5, 2011

NEW-LOOK PLAINMOOR

SATURDAY will be a day of innovation at Torquay United.

The club has made a number of changes to the match-day experience at TQ1 after listening to the concerns and suggestions of the Yellow Army.

There will naturally be some teething problems but we are very hopeful that the new procedures will enhance the professionalism of your club.

We have outlined the changes below and would greatly appreciate your patience and understanding in what will be a period of transition at Plainmoor.

OPENING HOURS
All areas of the club will be open from midday up until ten minutes after kick-off. The ticket office will then reopen for an hour after the final whistle.

TICKET OFFICE
Our brand new dedicated ticket office will be making its debut tomorrow. This is the only place to purchase your match tickets for the Family Stand and match-day carvery. You can also buy Popside tickets here, although the cash on turnstile option remains for this area of the ground. The new ticket office is situated between the club shop and corporate hospitality entrance. Remember you can also purchase tickets for the away games at Southampton and Bristol Rovers, and the Crawley home fixture on Saturday, August 20. In future, we will have tickets for all home games available from the ticket office.

CORPORATE HOSPITALITY
Formerly known as the match-day reception, the corporate hospitality entrance is the place to go for our sponsors, box holders and match-day carvery. From here you will be given a hospitality lanyard, giving you access to the appropriate areas of Plainmoor.

MAIN RECEPTION
All general enquiries can still be directed through main reception, where our dedicated team of staff will be there to help with any questions. This remains the access route for people with disabilities as well as now being the press and media entrance. The changes elsewhere should also reduce the traffic in the main reception, enabling us to deal with enquiries in a more efficient manner.

SIGNAGE
We have introduced new and improved signage to help direct you to the appropriate entrance or area for specific enquiries. We hope you like the fresh look and appeal as you approach the stadium.

GULLS NEST
Access to the Gulls Nest bar will be through a dedicated turnstile in the Family Stand entrance - there will be no access to the bar through main reception. All you need to do is present your match / season ticket at the turnstile to gain entry to the Gulls Nest. All fans with a valid ticket are welcome in the Gulls Nest but we must remind those with standing tickets they must return to the Popside 15 minutes before kick-off. Please ask a steward to transfer you.

CLUB SHOP
Visit our superb club shop to purchase your new shirt for the new season, as well as our fantastic training range and casual garments. We also have every possible Yellow gimmick to show your support for the Gulls.

TQ1
Our brand new match-day magazine brings you more features than ever and includes a free poster inside every edition.

FIXTURE POSTER
A superb new fixture poster has been produced and will be on sale in the ticket office for the bargain price of just £2.

FIXTURE CARDS
The Torquay United Supporters' Trust has produced handy little pocket fixture cards, so you can carry United's full-season schedule everywhere you go, and these are absolutely FREE and available from the club shop.

SELLERS
We have introduced new high visibility jackets for all programme and 50/50 sellers.

FEEDBACK
We are confident that the changes made will enhance your match-day experience and they are based on feedback we have received from the Yellow Army. There will undoubtedly be some teething problems tomorrow and the procedures will need fine-tuning in the early weeks of the season. As such, we welcome your feedback on the new approach. Please contact our general manager Andrew Candy by e-mailing andrewcandy@torquayunited.com

                


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